Frequently Asked Questions

The minimum age to register and play on fbvip is 21 years old, in accordance with Philippine gaming regulations. This applies to all players regardless of location. We conduct strict age verification during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take underage gambling very seriously and have zero tolerance for violations of this policy.

KYC (Know Your Customer) verification is required before you can make withdrawals from your fbvip account. To complete verification, log in to your account and navigate to the Verification section under Account Settings. You will need to upload:

• A valid government-issued photo ID (Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

Our team typically reviews and approves KYC submissions within 24 to 48 hours. You will receive an email notification once your verification is complete.

No. fbvip strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any winnings. If you have forgotten your login credentials, use the password reset function on the fbvip Login page or contact our support team for assistance.

If you have forgotten your password, go to the fbvip Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you are still having trouble, contact our support team at [email protected] for further assistance.

fbvip supports a wide range of payment methods popular among Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI Online, BDO Online, Metrobank Online, UnionBank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier, Palawan Express
• Cryptocurrency: Selected digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱). Available payment methods may vary depending on your location and account status.

The minimum deposit amount at fbvip is ₱100 for most payment methods. Some payment channels may have slightly higher minimums due to processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with our anti-money laundering policies. Deposits are typically credited to your fbvip account instantly or within a few minutes.

fbvip does not charge any fees for deposits. However, your payment provider (bank, e-wallet, or remittance center) may apply their own transaction fees. These fees are set by the payment provider and are outside of fbvip's control. We recommend checking with your payment provider for their fee structure before making a deposit.

Most deposits on fbvip are processed instantly. E-wallet deposits (GCash, PayMaya) and online banking transfers typically appear in your account within 1 to 5 minutes. Over-the-counter deposits may take up to 30 minutes to reflect. If your deposit has not appeared after the expected time, check your transaction history and contact our support team with your transaction reference number for assistance.

To withdraw your winnings, log in to your fbvip account and navigate to the Cashier or Withdrawal section. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the transaction. Your account must be fully verified (KYC completed) before you can process a withdrawal. Withdrawals are typically processed within 24 to 48 hours, though some methods may be faster. You will receive a confirmation email once your withdrawal has been approved and sent.

The minimum withdrawal amount at fbvip is ₱500. There is no maximum withdrawal limit for verified accounts, though large withdrawals may require additional security checks. We recommend withdrawing in reasonable amounts to ensure smooth and timely processing.

Withdrawal processing times vary by method:

• E-wallets (GCash, PayMaya): 1 to 24 hours
• Bank transfers: 1 to 3 business days
• Cryptocurrency: 1 to 6 hours

All withdrawals are reviewed by our finance team for security purposes. First-time withdrawals or unusually large amounts may take slightly longer as we conduct additional verification checks.

fbvip does not charge withdrawal fees for most payment methods. However, your receiving bank or e-wallet provider may apply their own fees. Additionally, some withdrawal methods may have network or processing fees that are deducted from the withdrawal amount. These fees are clearly displayed before you confirm your withdrawal.

fbvip offers a variety of bonuses and promotions for both new and existing players, including:

• Welcome Bonus: A generous first deposit bonus for new players
• Reload Bonuses: Regular deposit bonuses for existing players
• Cashback Offers: Get a percentage of your losses back
• Free Spins: Complimentary spins on selected slot games
• VIP Rewards: Exclusive bonuses and perks for loyal players

Check the Promotions page regularly to see the latest offers available to you.

Most bonuses at fbvip are automatically credited to your account when you meet the qualifying conditions (such as making a deposit). Some bonuses may require you to enter a bonus code during the deposit process or opt in via the Promotions page. Always read the terms and conditions of each bonus carefully to understand the requirements and wagering conditions.

Wagering requirements (also called playthrough or rollover requirements) are conditions attached to bonuses that specify how many times you must wager the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must place ₱30,000 worth of bets before the bonus and any associated winnings become withdrawable. Different games contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

No. All bonuses at fbvip are subject to wagering requirements that must be completed before the bonus funds and any winnings can be withdrawn. If you attempt to withdraw before meeting the wagering requirements, the bonus and any winnings derived from it will be forfeited. You can check your wagering progress at any time in the Bonus section of your account.

fbvip offers a massive selection of games across multiple categories:

• Slots: Hundreds of video slots including popular titles like Aladdin and Fortune Ox
• Bingo: Multiple bingo rooms with different ticket prices and jackpots
• Live Casino: Live dealer games including blackjack, roulette, baccarat, and game shows
• Table Games: Classic casino games like poker, blackjack, and roulette
• Specialty Games: Scratch cards, keno, and other unique offerings

All games are provided by top-tier software providers and are regularly audited for fairness.

Yes. Most slot and table games on fbvip offer a demo or free play mode that allows you to try the game without risking real money. This is a great way to learn the rules and features of a game before playing for real. Live casino games and some specialty games are only available in real money mode. To access demo mode, simply click on a game and select "Play for Fun" if the option is available.

Absolutely. All games on fbvip use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our game providers are licensed and regularly audited by independent testing agencies. fbvip is committed to providing a fair and transparent gaming environment for all players. Game RTPs (Return to Player percentages) are publicly available and clearly displayed for each game.

Yes. fbvip is fully optimized for mobile play. You can access all games and features directly through your mobile browser — no app download required. Simply visit fbvip.app on your smartphone or tablet and log in to your account. The mobile experience is designed to be smooth and responsive, whether you are playing on Android or iOS devices.

Yes. fbvip takes data security very seriously. We use industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never shared with third parties without your consent, except as required by law. For more details, please review our Privacy Policy.

To keep your account secure:

• Use a strong, unique password that you do not use on other sites
• Never share your login credentials with anyone
• Log out of your account when using shared or public devices
• Enable two-factor authentication (2FA) if available
• Be cautious of phishing emails or messages claiming to be from fbvip
• Contact support immediately if you notice any suspicious activity on your account

If you believe your account has been compromised, change your password immediately and contact our support team at [email protected] right away. Our security team will investigate the issue and take appropriate action to secure your account. We may temporarily suspend your account while the investigation is ongoing to prevent further unauthorized access.

fbvip provides several responsible gaming tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Cap the amount you can lose in a given period
• Session Time Limits: Control how long you play in one sitting
• Self-Exclusion: Temporarily or permanently block access to your account
• Reality Checks: Receive reminders of your play time and spending

All tools are accessible from your Account Settings. For more information, visit our Responsible Gaming page.

If you feel you need a break from gaming, you can activate self-exclusion from your Account Settings under Responsible Gaming. Choose a duration (6 months, 1 year, 2 years, or permanent) and confirm your choice. During the self-exclusion period, you will not be able to log in or place bets, and you will be removed from all marketing communications. You can also contact our support team directly to request self-exclusion. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. In the Philippines, you can reach out to:

• PAGCOR Responsible Gaming Program
• National Center for Mental Health (NCMH) 24/7 Crisis Hotline
• Gamblers Anonymous Philippines
• Local health and wellness centers in your area

For more resources and information, please visit our Responsible Gaming page. Remember, seeking help is a sign of strength.